CD33Bet Privacy Policy — Our Full Commitment to Protecting Your Information

Welcome to CD33Bet's Privacy Policy. This policy explains how we collect, store, and use your personal information when you use the CD33Bet platform.

This Privacy Policy applies to all CD33Bet services — including the website, mobile app, support channels, and every other platform. By using CD33Bet, you agree to this Privacy Policy.

We believe privacy is a fundamental right. That is why CD33Bet treats the protection of your data as a top priority. This policy is written in clear, plain language so you can easily understand it.

CD33Bet collects your information in several ways. These are detailed below:

2.1 Information Collected Directly from You:

• Full name, date of birth, mobile number, and email address (collected at registration)
• National ID or passport number (collected during KYC verification)
• Payment details (Mobile Pay/Nagad/bank account number)
• Information and queries you submit through support chat
• Information provided when participating in surveys or competitions

2.2 Automatically collected information:

CD33Bet uses the information it collects solely for specific, legitimate purposes. Your personal data is used for the following:

• Account Management: Your information is used to create, verify, and secure your account
• Payment Processing: To process deposits and withdrawals quickly and securely
• Customer Support: To resolve your issues and respond to your queries
• Fraud Prevention: To detect multiple accounts and suspicious activity
• Legal Obligations: To meet regulatory requirements
• Service Improvement: To improve your experience on the platform
• Promotions (subject to consent): To send you relevant offers, with your consent

CD33Bet may share your information with third parties only in very limited circumstances, which are outlined below:

Situations where data may be shared:

• Payment Processors: Necessary information is shared with payment gateways to complete transactions
• Legal Authorities: Information may be disclosed in response to a court order or government directive
• KYC Verification Agency: Trusted third-party providers are used for identity verification
• Auditors & Licensing Authorities: Data is shared with regulatory bodies when required

Third-party service providers who work with us are contractually bound to uphold the same privacy standards. They may not use your data beyond what CD33Bet authorizes.

CD33Bet uses cookies and similar technologies on its website and app. These help improve your experience and keep the platform running smoothly.

Types of cookies we use:

• Essential cookies: These are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing Cookies (Optional): To show you relevant ads — you can opt out at any time.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

CD33Bet has implemented technical and organizational measures that meet international standards to protect your data:

• SSL/TLS Encryption: All website and app communications are secured with 256-bit encryption
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access
• Two-Factor Authentication (2FA): An extra layer of security for your account
• Regular Security Audits: Regular reviews conducted by external experts
• Staff training: Regular staff training on data privacy
• Data Minimization: Only the information strictly necessary is collected

CD33Bet does not retain your data beyond what is necessary. Retention periods vary depending on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account + 5 years after closure
• Financial Transaction Records: 5–7 years as required by law
• Support Chat History: 2 Years
• Marketing Consent Record: Consent withdrawal + 3 years
• Security Logs: 1 Year

Once the retention period expires, data is securely deleted or anonymized.

As a CD33Bet user, you have the following rights regarding your personal information:

CD33Bet strictly prohibits anyone under the age of 18 from using the platform. We take extra care to protect the privacy of minors:

• Age verification is carried out at the time of registration
• Additional age verification documents may be requested in suspicious cases
• We do not knowingly collect data from minors
• If it is found that information has been collected from a minor, it will be deleted immediately

CD33Bet may update this Privacy Policy as needed. When changes are made:

• Users will be notified before any significant changes take effect
• Updated policies take effect from the date of publication
• The "Last Updated" date at the top of the page will always reflect the most recent revision
• Continued use of the platform after changes are made will be considered acceptance of the updated policy

We recommend visiting this page regularly to stay updated on any changes.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us. Our dedicated privacy team is always ready to assist you.